Setting up Trusona for Zendesk using 2-Step Verification with TOTP

This guide details the steps required to set up Trusona as a 2-step verification authenticator with TOTP for Zendesk.

By Trusona Engineering
Updated Apr 15, 2020

• 1. Log in to Zendesk
• 2. Profile
• 3. Security settings
• 4. Mobile app option
• 5. Scan QR code
• 6. Finalize

Installing the Trusona App

Before you get started with the instructions below you'll need to install and register with the Trusona App.

1. Download the Trusona App on the Apple App Store or Google Play Store.
2. Follow the registration steps in the App.
3. Verify your email by clicking the link from Trusona.
4. You're setup and ready to go!

The documentation is for Client Services and not Administrator Accounts

1. Log in to Zendesk

Login to Zendesk

2. Profile

Click on View Profile

SelectView Profile

3. Security settings

Click on Security Settings and then click on the Enable option for Two-Factor Authentication

Security Settings & Two-factor authentication

4. Mobile app option

You will be prompted with 2 options for enabling two-factor authentication. Click on Use mobile app

Use mobile app

5. Scan QR code

A QR code will be shown on the screen.

1. Open the Trusona app, and tap the Settings menu
2. Tap 2-step verification (TOTP)
3. Scan the QR code and click Next
4. Type in the number you see from the Trusona app

Scanning the code

6. Finalize

Enter the code from the app into the screen, then click on Next. It should now show Two-step authentication is enabled

The next time you log in to Zendesk and are prompted for a One-time passcode, you can use the Trusona app to log in.

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