Setting up Trusona for Docusign using 2-Step Verification with TOTP

This guide details the steps required to set up Trusona as a 2-step verification authenticator with TOTP for Docusign

Installing the Trusona App

Before you get started with the instructions below you'll need to install and register with the Trusona App.

  1. Download the Trusona App on the Apple App Store or Google Play Store.
  2. Follow the registration steps in the App.
  3. Verify your email by clicking the link from Trusona.
  4. You're setup and ready to go!

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1. Log in to Docusign

Log in to Docusign

2. Account Preferences

Select My Preferences from the dropdown menu.

Select My Preferences
Select My Preferences

3. Privacy & Security Settings

From Account Preferences, locate the navigation bar on the left side of the page. Under the Account section, select Privacy & Security.

Navigate to Privacy & Security
Navigate to Privacy & Security

4. Enabling Two-Step Verification

Click on the Manage Two-Step Verification.

Make sure you have verified your account beforehand. Failure to do so will result in Docusign blocking your ability to set up this security feature.

Make sure to verify your account
Make sure to verify your account

5. Password & Email

Before enabling Two-Step Verification, you will be prompted to re-enter your password. Type it in and click Log In.

Re-enter your password
Re-enter your password

You will then be asked to enter a verification code to proceed. Check the email address registered with your Docusign account to access it. Type it in and then click on Confirm

Verify using a code & email address
Verify using a code & email address

6. Adding Options to Two-Step Verification

The next page will display various options for how you can enable the security feature. Make sure to turn on the Two-step verification button. Scroll down to the Authenticator App option and click on Add Authenticator App

Add Authenticator App
Add Authenticator App

7. Scan the QR Code

A QR code will be shown on the screen.

  1. Open the Trusona app, and tap on the Settings menu
  2. Tap 2-step verification (TOTP)
  3. Scan the QR code
  4. Type in the number you see from the Trusona app
Scanning the code
Scanning the code

8. Finalize

Enter the code from the app into the screen, then click Confirm. It should now show that Two-step authentication is enabled.

Setup complete! The next time you log in to Docusign and are prompted for a One-time passcode, you can use the Trusona app to log in.


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