Setting up Trusona for Freshworks using 2-Step Verification with TOTP

This guide details the steps required to set up Trusona as a 2-step verification authenticator with TOTP for Freshworks

Installing the Trusona App

Before you get started with the instructions below you'll need to install and register with the Trusona App.

  1. Download the Trusona App on the Apple App Store or Google Play Store.
  2. Follow the registration steps in the App.
  3. Verify your email by clicking the link from Trusona.
  4. You're setup and ready to go!

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1. Log in to Freshworks

Log in to Freshworks

2. Profile Settings

Navigate to your Profile View page and locate the Freshworks Switcher. Click on the the blue Edit Profile link

Edit Profile
Edit Profile

3. Security Features

Locate and click on the Security tab. Click on the Two-Factor Authentication subsection followed by clicking on the Set up Two-Factor authentication button.

Setting up Two-Factor authentication
Setting up Two-Factor authentication

4. Scan the QR Code

A QR code will be shown on the screen.

  1. Open the Trusona app, and tap on the Settings menu
  2. Tap 2-step verification (TOTP)
  3. Scan the QR code
  4. Type in the number you see from the Trusona app
Scanning the code
Scanning the code

5. Finalize

Enter the code from the app into the Verification code box, then click Verify code and continue.

It should now show that Two-Factor Authentication is enabled via Authenticator App.

You will also be prompted to save backup codes for account access should you not have access to the app. Make sure to store them someplace securely. Once you have done that, click on **Finish Setup**

Store recovery codes someplace secure
Store recovery codes someplace secure

Setup complete! The next time you log in to Freshworks and are prompted for a One-time passcode, you can use the Trusona app to log in.

Finalize
Finalize

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